Feedback Processi Logici srl (aka FBK) is one of the principal software solution’s provider to Manufacturers, Suppliers, Vendors and Resellers for the Tender Management within the Life Sciences and Health Care industry. FBK is a privately held company with head offices in Milan/Italy, and beyond ISO 9001:2015 certification, in November 2018 FBK has achieved Service Organization Control (Soc) 2 Type II Report, specifically designed for service providers using the cloud to store customer data, referred to the five Trust Services Principles (TSP), Security, Availability, Processing Integrity, Confidentiality and Privacy. The total business managed through FBK systems is currently over $6 bn.
The company was established in 1996 starting with the Meeting Manager product, successively followed by the introduction of the Tender Management solution, and has built an extensive expertise in providing and integrating Enterprise level software.
Partnering with many of the largest multinational companies has meant the developing of such an important know how through the years, in the direction to become the reference company for the Tender Management system.
FBK is actually providing its services in more than 30 countries worldwide.
In 2006 the company made a conscious decision to shift focus from the local to the global market establishing a new orientation that put Multinationals as primary reference customers. A research program of European requirements was started, building an essential knowledge base of the issues that Life Science companies face across Europe. Development focus moved to covering pan-European needs while at the same time the commercial activities focused on understanding and meeting Multinational customer needs. Since then FBK has proven the ability to integrate both from a Software, Compliance, Methodology and a Project Management standpoint with the market leaders in the Medical Device, Diagnostic and Pharmaceutical markets.
The year 2007, with the first of several international Tender Management projects, has marked a significant change in our customer strategies, and has consolidated and marketed different countries business onto a single Tender Management platform. This was possible only through a Tool that could guarantee legal compliance, best practices and methodologies appointed at a National level.
In 2008 FBK sought and obtained ISO 9001 certification. DNV-GL (www.dnv.com) was chosen as one of the world’s leading certification Bodies, as a guarantee for our customers.
In 2010 FBK has started several partnerships with other international companies having a keen interest in adding FBK solutions to their internal systems, and the subsequent period was defined by the expansion and consolidation of FBK products over a wider market footprint, with a more varied and complete coverage of business sectors.
In 2015 FBK introduced to the market its SaaS platform (fbsys.com), which can significantly speed up the deployment of Multi-Country solutions, and has started being active in extra-EMEA contexts.
In 2016 FBK launched the new release of CM|XS Mobile component, that helps Customers dramatically increase the integration between the BackOffice activities and Sales Force.
In 2017 FBK released the 1.0 version of CM|XS DataMart. This module provides new Analytic instruments and tools, and adds strong value to CM (Contract Manager), allowing users to achieve millions of data rows in real time through an integrated and transparent system, avoiding the support of external information.
In 2018 FBK launched CM|XS Reporting module as part of Contract Manager modular suite, a cloud solution designed to address the needs for any kind of reports, accessible from all last-generation browser supporting html 5, that provides data-export in various formats and in any context, with multi selection filters available. CM|XS Reporting delivers tons of data with a single click on your keypad, thanks to the use of Exasol, the world‘s fastest in-memory database.
During the first half of 2018 FBK has further strengthened its position within the EMEA countries, in particular concerning East and Middle East areas. FBK plans to add new countries in its portfolio by the end of the year 2018.
During the month of November 2018 FBK has changed the historical label Contract Manager with the new brand CM|XS Suite, the next-generation platform for Tender Management featuring dozens of OUT OF THE BOX functionalities, able to respond to any kind of requirements, for any type of customer, in any moment.
As full acknowledgement of its top level of quality, in November 2018 FBK achieved Service Organization Control (SOC) 2 Type II Report. Developed by the American Institute of CPAs (AICPA), SOC 2 is specifically designed for service providers using the cloud to store customer data, referred to the five Trust Services Principles (TSP), Security, Availability, Processing Integrity, Confidentiality and Privacy. SOC 2 provides an independent assurance that FBK cloud platform fbsys.com is safe and secure, and the entire FBK organization carries out the whole process of designing, modifying and supporting activities in a proven and safe manner. Another significant milestone for our Company.
November 27th 2018
Through hard work and dedication, in a relatively short time, FBK has grown to become the Europe-wide leader in its field.
Dedicating to a specific market sector, and ensuring that a close working relationship is built between the customer and supplier is key to this success. FBK has an in-depth knowledge of the Life Science issues to ensure that the products have the added value and functionality that really stands them out from the rest.
With an excellent management team, strong client relationships and Developing Market opportunities, I believe FBK is well positioned to face the future with confidence.